When you create your account, you will receive an email with two links:
– the first one is to activate your account,
– the second one is the internet address to login your account (ex: https://MYACCOUNT.hiboutik.com).
On the login page of your account, enter the email and password you have chosen when you create your account.
At the beginning, you account is in 'demo mode'.
In demo mode, you can try out the solution to get familiarized with the data and program, and you can reset your data whenever you want.
On all receipts/invoices printed while demo mode is active, ‘Demonstration’ will be displayed on the print out.
To activate the production mode, go the 'Sales' part and click on the 'Demo mode – Learn more' button in the center of the page. More information.
Check your tax rates in 'Settings/General settings/Sales taxes'.
Your account is already setup with the default tax rates of your country.
You can select a default tax rate that will be automatically applied to your new products.
Check you payment methods in 'Settings/General settings/Payment types'.
Standard payment methods are already set up on your account.
Configure the general settings of your products in 'Products/Products settings'.
Products can be classified into categories to help you find them easily on your sale interface. You can create as many different categories and sub-categories as you want. More information.
Suppliers are used to track your inventory and create stock orders. More information.
Variants enable to manage products with variations (ex: a shirt with different sizes). More information.
Create your products/services in the 'Products' tab of your account, by clicking on the 'Create a product' button.
Compulsory information to fulfill in a product form are: the name (to identify the product), the tax rate (select it in the drop-down menu) and the selling price (tax-inclusive or exclusive depending on what you have selected when you created your account).
If you track your product into inventory (you will have to add stock to start selling it), you must assign a supplier to your product and select the 'Stock management' box. A simple stock management feature is also available (more information).
If your product has variations you must select its variant type.
To easily find your product key on the sale interface, you can add a picture.
Other fields in the product form are optional and will help you better track your products. Ex: with the supply price, you can calculate your margin and value your inventory.
If you track your product into inventory, proceed to a stock order in 'Products/Stock orders'.
When you validate a stock order (receive the goods into stock), the quantity is added on your product and you can start selling it.
Proceed now to your first sales in the 'Sales tab' of your account.
On the left side, you will find all your products sort out in your different categories. When you click on your product key, the product is added to the sale in the right side of your sale interface. You can also add it by scanning a barcode or using the search bar.
To complete the sale, click on the 'Payment' button, select the payment method, and close the sale. The receipt will be printed automatically.
Many different features are available on the solution and are documented on this knowledge base.
Here are some useful links:
Demo mode is a testing stage before switching your account to production mode.
Demo mode is the best way to learn how the solution is working for an efficient launch.
In demo mode you can test the sale process and reset your data.
We recommend to setup your account in demo mode, run all tests and reset your sales data just before transferring your account in production.
In the Sales tab, click on the 'Demo mode - Learn more' button in the center of the page to access reset actions and switch your account to production.
In demo mode, all printed documents are not valid (the 'Demonstration' mention is printed).
Once you are in production mode, it is irreversible. You cannot use any more the demo mode.
In demo mode, Premium option is active on your account (including API access) in order that you can test all features of the solution.
The transfer to the production mode is free.
When the production mode is activated, you will use the free version. To subscribe to the Premium option, go to 'Subscriptions/Subscribe'.
With the free version, you can record all your data (products, inventory, customers, sales…) and generate an end-of-day report (your turnover is broken down by payment types and taxes).
Paid options are optional and can be subscribe in 'Subscriptions/Subscribe'.
The Premium option gives you access to detailed reports on your business (statistics, accounting reports, inventory levels…) and advanced features (store credit, kitchen display screen…). You can also install applications on your account and use the API.
In 'Settings/Users/Access Management' all Premium features are followed by a star icon.
You can subscribe to the Premium option on a monthly or yearly basis.
The multi-store option enables to manage several stores on the same account.
You will have a single access to manage all your products, supply orders, inventory and customers.
A different stock is assigned to each store and you can proceed to transfers between outlets. When you add a new store to your account, you can ask our customer service to link it to an existing stock.
On the login page of your account, you can select the store you want to connect to.
For each user, you can set up the stores he can connect to, in 'Settings/Users/Multi-store - access management'.
From any computer connected to Internet, you can access one of your stores and check activity in real time.
In addition to the Premium option (valid for the whole account whatever the number of stores), you can track your whole business and have an insight in each store.
You can subscribe to the Multi-store option on a monthly or yearly basis.
With applications you can activate some extra-features. To install applications go to the Apps tab of your account. An application is often linked to a setting page to configure it.
You can subscribe to applications on a yearly basis.
All options data are available for the subscribed periods. The Premium option can be subscribed for past months (only month by month).
Invoices of options and services subscribed are available in 'Subscriptions/Invoices & payments'.
You can download an invoice when the payment is completed.
Subscribed option are not refundable.
You can pay options and services by credit card or money transfer.
Your POS solution complies with legal requirements from the European community. Please contact our customer service to check if the solution is compatible with your country or local area requirements.
All actions to process a sale or print a ticket are recorded.
You can track logs in each end of day report (Logs section) and in each sale (Logs button).
A back up of your data is done in real time on remote servers.
Daily and weekly backups are also saved on remote servers if we need to restore data.
With a complete data backup system, we can guarantee a continuous service and a high availability of your data.
Your company information printed on your receipts and invoices, can be modified in 'Settings/Printing'.
Change admin data :
Change legal data (legal representative, addresses...) :
If we are not sure that your inquiry is coming from the admin user of your account, we can ask you additional documents to justify your demand.
Since May 25th, 2018, all businesses processing with personal data from EU citizens must follow the General Data Protection Regulation (GDPR).
The main goals of the GDPR is to give people more rights and transparency over their personal data and to create a single legal environment in all European countries.
A strong data privacy and security is a high priority for us. We engage ourselves to meet all GDPR requirements, and we want to help retailers with their own compliance efforts.
To be compliance with the European regulation, we recommend you to consult documentations from the supervisory regulator of your country of from any other UE countries:
If you collect your customers data into your POS account, you are considered as a data controller.
You are required to inform your customers about their rights (right of access, right to rectification, right to be forgotten, right of portability, right to object).
You must ensure that you collect and proceed data with transparency. Only personal data that is necessary could be collected for a limited period. Personal data can only be processed for a specific purpose on a lawful ground.
You must ensure your compliance with the GDPR (accountability principle). A data protection officer can be appointed to monitor all data processing activities.
Here are some tips to comply with the GDPR :
– You must obtain your customer consent for any use of his personal data (ex : subscription to a mailing list, marketing operations like a loyalty program…). You can create some specific customer tags (more information) to ensure that you customer has given his agreement.
– You cannot store illegal, or sensible data that are no necessary for your activity. You should train your employees, like prompting them to never register any slanderous comments in customer forms or sale notes.
– You must anonymize your customer data upon his request related to his right to be forgotten, by modifying all data in his customer form that can identify him.
– If you are exporting your customer data to process them apart from your account, you should check that you always comply with the GDPR, as well as any third party operator you could sub-contract.
– If you identify any data break, you must immediately notify the relevant supervisory regulator of your country. Ex : one of your employees is exporting your customer database without permission, someone unsolicited has succeeded to enter your account…The access to your customer data must be limited to only authorized persons. You can manage rights and restrictions in the Settings of you account.
– You should archive regularly your customers, in order to stop marketing activities after a period of inactivity from your customer.
Information in this article could be incomplete and should not be relied upon as legal advice. You should contact legal professionals or the relevant supervisory regulator in your country to find out how the GDPR applies to you.
If your don’t succeed to login your account :
1/ Either your login or password is wrong.
Check there is no space or extra-characters in your credential data.
Your account is blocked after 3 incorrect login attempts.
To unblock your account, call the phone number displayed on your screen, type 2 followed by #, and type your account number (available on your screen).
For password error, you can ask for a new password on the login page of your account.
2/ Or your user is inactive or has reached an expiry date.
Ask your admin user to go to 'Settings/Users/Users' and to check your user status. The expiry date of your user must be valid.
The admin user don’t have an expiry date, and cannot be blocked for this reason.