If your don’t succeed to login your account :
1/ Either your login or password is wrong.
Check there is no space or extra-characters in your credential data.
Your account is blocked after 3 incorrect login attempts.
To unblock your account, call the phone number displayed on your screen, type 2 followed by #, and type your account number (available on your screen).
For password error, you can ask for a new password on the login page of your account.
2/ Or your user is inactive or has reached an expiry date.
Ask your admin user to go to 'Settings/Users/Users' and to check your user status. The expiry date of your user must be valid.
The admin user don’t have an expiry date, and cannot be blocked for this reason.