Unblock my account

If your don’t succeed to login your account :

1/ Either your login or password is wrong.
Check there is no space or extra-characters in your credential data.
Your account is blocked after 3 incorrect login attempts.
To unblock your account, call the phone number displayed on your screen, type 2 followed by #, and type your account number (available on your screen).
For password error, you can ask for a new password on the login page of your account.

2/ Or your user is inactive or has reached an expiry date.
Ask your admin user to go to 'Settings/Users/Users' and to check your user status. The expiry date of your user must be valid.
The admin user don’t have an expiry date, and cannot be blocked for this reason.

Send us a request

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