Update your company details
#Modifying your legal details
Your legal details are the information used to identify the legal entity associated with your account.
These are the fields marked with a star in 'Subscriptions/My account'.
To request a modification:
- Log in to the account using the administrator user (User ID 1).
- Send a message to our support team via your account's messaging system, accessible through the envelope icon in the top-right corner.
- Indicate only the changes you want us to make.
Our support team will make the changes after verifying your request.
The information used to identify your business will be automatically updated on your next invoices and receipts.
#Modifying your contact information
In 'Subscriptions/My account', you can freely modify the fields that are not marked with a star.
Simply update the information you want to change and save your changes.
#Changing the account administrator
The administrator is the user responsible for the account. This is the User ID 1 in 'Settings/Users/Access management'.
This is the only user authorized to request changes to the account.
You have access to user management:
If you have access to 'Settings/Users/Users', you can directly modify the information of User ID 1.
Please note: two users cannot have the same email address.
If the email address you want to use is already associated with another user, you must first change the email address of that secondary user.
You do not have access to user management:
If you do not have access to 'Settings/Users/Users', ask the current account administrator to give you access to user management via: 'Settings/Users/Access management'
You no longer have contact with the current administrator:
You can contact our support team via your account's messaging system, accessible through the envelope icon in the top-right corner.
Our support team will tell you which documents you need to provide to verify your request and, if necessary, proceed with changing the account administrator.
#Changing your billing address
In 'Subscriptions/Invoices & payments', you will find the billing addresses used to pay for your options.
To request a change to a billing address, contact our support team via your account's messaging system (envelope icon in the top-right corner).
In your message, please provide:
- the full billing address;
- your tax number;
- whether you also want the new billing address to be used to identify your business in 'Subscriptions/My account'.
Our support team will make the change after verifying your request.