The order process – Shop theme

1/ Create an order

To add products to an order, click on the 'cart' icon.
If the product has variants, you can add it to the cart after selecting the variant on the product page. To reach a product page, click on the product name or product thumbnail on the catalog page.
You can consult your cart at the top right corner of your online store.

Product quantities can be changed in the limit of stock available.
For multi-store accounts, you can consult inventories from your different stores on the product page. If your customer select the pick up delivery method, the cart will be updated according to the stock available in the selected store.

2/ Create a customer account

An order is always linked to a customer.
If the customer is already registered in your database, he can asked for a new password on the login page. Otherwise, your customer needs to create an account.
Your customer data are automatically registered in your account customer database.

From his online customer account ('My account' link in the top menu of your online store), you customer can consult his sales history.

3/ Order checkout

To complete the order, your customer must select the delivery method:
pick up to collect the order in your store at a specific date and time,
– or shipping to a delivery address.

Your customers can select the delivery address from the ones already registered on his account. He can also select a different invoice address.

For shipping delivery, transport fees set up in 'Settings/Website' are added to the order amount.

Then you customer will proceed to the payment, according to the payment methods activated for the selected delivery method.
Card payments are processed by Stripe. More information.

When the order is completed, your customer will receive a confirmation email. You can configure the message in 'Settings/Website'.
You will also receive a notification by email.

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