In the 'Apps' section of your account, install the SAV (After sale) application.
This application allows you to manage the follow-up of your after-sales service requests.

In the left-hand menu of your account, a SAV section opens the application.
The main page summarizes your service requests.

In the top menu, click on Settings to configure your different after-sales service statuses (new, under repair, awaiting customer response, etc.).
The action buttons allow you to create an after-sales service from a sale, a product form or a client form (via the Actions drop-down menu).

In the application, click on the top right button to create a new service ticket.
Enter the information about the service request.
A service request can be linked to different data in your account: a customer, a user, a store, a category or a product.

When the service ticket is created, you can associate :
– a status among those configured in the settings,
– different follow-ups (processing steps) to which an image or a document can be attached,
– and a sale on your account to invoice the after-sales service.

In each service ticket, an active/inactive button allows you to define whether the intervention is in progress or finished.
A printout of the service records is possible via your browser's print function.

On the main page, the different service requests can be classified according to different criteria (filter icon).